Technical Support Supervisor (Japanese speaker)
営業・セールス
掲載開始日：2026/02/16
- マレーシア現地採用
- N1、N2保有者歓迎
Technical Support Manager
This position is responsible for managing the after-sales service department, primarily for commercial kitchen equipment (such as fryers and steam convection ovens) supplied to the food industry.
As the person overseeing installation, repair, and maintenance operations for machinery and equipment, you will manage a team of six maintenance staff, coordinate installation and repair schedules, monitor case progress, liaise with manufacturers and customers, oversee warehouse equipment, establish and improve SOPs, ensure service quality, and handle service contract renewals.
Rather than acting solely as a hands-on technician, this role functions as a playing manager who oversees the entire after-sales service operation related to machinery, with a strong focus on team management and customer communication.
Key Responsibilities
1) Maintenance Team Management & Scheduling
• Manage a team of 6 maintenance staff
• Oversee installation and repair schedules based on machine and parts delivery timelines
• Coordinate schedules with sales representatives, manufacturers, and customers
• Update schedules in web-based management systems
• Confirm job completion and monitor overall work progress
2) Repair Case Management & Customer Support
• Oversee the entire repair process from breakdown notification to completion
• Conduct basic cause analysis and determine action plans
• Consult with manufacturers and arrange parts orders
• Record and update case progress using CRM systems
• Provide regular status updates to customers (with clear deadlines)
• Review and manage daily service reports
3) Warehouse Equipment Management
• Manage 10–30 machines stored in the warehouse
• Update incoming and delivery schedules (Excel-based tracking)
• Manage demo units and machines under repair
• Oversee machine labeling and follow-ups
4) Service SOP Standardization & Quality Control
• Develop and improve SOPs for periodic maintenance services
• Monitor and review staff work quality
• Provide guidance and revise SOPs when necessary
5) Service Contract Renewal & Client Negotiation
• Handle renewals of Service Agreements
• Visit clients for negotiations and relationship management
6) Internal Facility Management
• Oversee repair and maintenance of warehouse facilities
• Coordinate with external vendors and follow through until completion
募集内容
| 会社名 | Agensi Pekerjaan PERSOL Malaysia Sdn Bhd |
|---|---|
| 職種 | 営業・セールス |
| 業種 | 飲食・美容・医療・他サービス |
| 勤務地 | クアラルンプール & セランゴール（首都圏） |
| 勤務時間 | 要確認 |
| 雇用・契約形態 | 正社員 |
| 想定年収 | リンギット 10万MYR ~ 11万MYR |
| 給与についての説明 | MYR 8.000 |
| 採用企業の説明 |
担当者からのメッセージ
応募情報
| 応募条件 | ■MUST TO HAVE: ・Possess a valid driver’s license and own a car ・Team management experience in a manufacturing company, trading company, or equipment-related business handling machinery and equipment (e.g., management of a sales team or maintenance team) ・Experience in project and schedule management ・Business-level Japanese proficiency |
|---|---|
| 日本語のレベル | 議論や会議をリードできるレベル |
| 一次面接の種類 | 通常面接 |
| 休日についての説明 | 要確認 |
| 通勤・アクセス | セランゴール |
企業情報
| 会社名（英語or日本語orマレー語） |
Agensi Pekerjaan PERSOL Malaysia Sdn Bhd |
|---|---|
| 会社名（*上記以外の言語） | |
| 住所 | Level 19, Menara AIA Sentral,No. 30, Jalan Sultan Ismail, 50250 Kuala Lumpur. |
| 代表者名 | Brian Sim |
| 設立年月 | 2012年1月 |
| 従業員数 | 330 |
| 業種 | 人材・HR |
| 資本金 | |
| 事業内容 | エグゼクティブサーチ 人材紹介 日本人／日本語スピーカー／ローカル言語スピーカーのご紹介とあらゆる業種・職種をカバー スタッフィングサービス（雇用代行） 月次単位での労働力調達 オフィスワーク・IT専門職など長期的に活用したい労働力調達 ビジネス・アウトソーシングサービス Payrollサービス (給与計算業務代行サービス) インターンシッププログラムの企画・運用 人事評価制度の設計・導入サービス |
| 会社ショートアピール | パーソルマレーシアは、パーソルグループのマレーシア拠点として、マレーシアでのご就職をご希望される求職者様向けに、「はたらいて、笑おう。」を体現していただけるご機会をご提供いたします。 |
